Refund Policy

This Policy explains the circumstances, conditions and procedures under which you may request a refund after purchasing a subscription plan or credits (points) for Myriact AI Design Studio (the “Service”). This Policy is a single document applicable to users in different regions; Section 3 contains mandatory provisions for consumers habitually resident in the European Union (EU) or the European Economic Area (EEA) and takes precedence over the other provisions of this Policy. This Policy, together with the User Agreement, constitutes the agreement between you and us; matters not covered by this Policy are governed by the User Agreement.

1. Scope

1.1 This Policy applies to subscription plans and credits (points) purchased through the Service’s official channels. For purchases made through third-party channels (such as app stores or agents), please follow that channel’s refund rules.

1.2 In this Policy, “consumer” means a natural person acting for purposes outside their trade, business or profession.

2. General Refund Rules

This Section applies to users in the United States and other regions; EU/EEA consumers additionally enjoy the mandatory rights set out in Section 3.

2.1 Subscription Services

2.1.1 Subscription plans are billed by cycle. You may cancel auto-renewal at any time during the subscription period; after cancellation no further charges will be made, and the current-period benefits remain valid until the end of the period.

2.1.2 First-time subscribers may request a full refund within seven (7) days of payment if they are dissatisfied with the Service and have not consumed any credits or benefits granted with the subscription during the period.

2.1.3 Refunds are generally not available if subscription benefits have been used (including, but not limited to, consumed bonus credits or used exclusive features).

2.1.4 If the subscription service becomes unavailable for reasons not attributable to you (such as system failures), we will, upon verification, refund you on a pro-rata basis for the unused period.

2.2 Credits (Points)

2.2.1 Credits (points) are virtual goods and are credited to your account upon purchase.

2.2.2 Unconsumed credits may be refunded within seven (7) days of purchase; credits that exceed seven days or have been partially consumed are generally non-refundable.

2.2.3 If credits become unusable for reasons not attributable to you (such as system failures), we will, upon verification, refund the affected portion.

2.3 Non-refundable Circumstances

We will not provide refunds in the following circumstances:

• credits consumed or generation counts, subscription benefits used;
• the application period specified in this Policy has expired;
• your account has been suspended or terminated for breach of the User Agreement;
• credits or benefits obtained free of charge through promotions, gifts or events;
• you voluntarily requested an account change, or the corresponding benefits have been used after a mistaken purchase.

2.4 Consent to Automatic Renewal

2.4.1 Subscription plans are billed by automatic renewal. You must expressly agree to the automatic renewal terms before completing the first payment; we will provide notices before each charge as required by applicable law.

2.4.2 You may cancel automatic renewal at any time through your account settings, and cancellation is as easy as signing up.

2.5 Other Rights Unaffected

2.5.1 This Policy is a contractual term, and we will fully disclose it to you at the point of purchase through checkboxes and other means. This Policy does not limit or exclude your statutory rights, nor does it affect your right to file a transaction dispute (chargeback) under the rules of card organizations (such as Visa or Mastercard).

3. Withdrawal Right of EU/EEA Consumers (Mandatory Provisions)

This Section is formulated in accordance with the EU Consumer Rights Directive (2011/83/EU) and the Digital Content Directive (2019/770). In case of inconsistency between this Section and the preceding provisions, this Section prevails.

3.1 Fourteen (14)-Day Withdrawal Right

3.1.1 Consumers habitually resident in the EU/EEA have a fourteen (14)-day right of withdrawal without giving any reason from the date of conclusion of the contract, unless the exceptions described in Section 3.2 apply.

3.1.2 The withdrawal period runs from the date of conclusion of the contract (both for subscription services and for credits).

3.2 Immediate Performance and Loss of the Withdrawal Right (Article 16(a) and Article 16(m) Exceptions)

3.2.1 The Service includes digital content and digital services. Where you expressly consent to immediate performance through the checkout-page checkbox or other means, and acknowledge that you will lose your right of withdrawal once the service is provided, we will begin performance immediately:

• for digital content supplied on a non-tangible medium (such as content corresponding to consumed credits), the right of withdrawal is lost once the content is provided (Article 16(m));
• for digital services (such as subscription services), you retain the right of withdrawal for the unperformed part until the service has been fully performed (Article 16(a)).

3.2.2 If you do not give the above consent, we will begin performance only after the withdrawal period has expired; during that period you may exercise your right of withdrawal at any time.

3.2.3 We will provide you, after conclusion of the contract, with a confirmation of the contract (e.g. by email), including a record of the above consent and acknowledgment.

3.3 Exercising the Withdrawal Right

3.3.1 You may notify us of your decision to withdraw through the customer service channels published within the Service, by means of an unequivocal statement (you may use the template below).

3.3.2 We will reimburse all payments received (including applicable taxes) within fourteen (14) days of receiving the notification, using the same means of payment, without charging any fee.

3.3.3 If you have consented to immediate performance under Section 3.2.1, the refund amount will be calculated on a pro-rata basis for the part of the service not yet provided.

3.3.4 After exercising the right of withdrawal, we will not charge you any further amounts and will stop providing the relevant services.

Model withdrawal form (copy as needed):

To the Myriact service operator:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service/digital content (*):
—— Ordered on (*):
—— Name of consumer(s) (*):
—— Address of consumer(s) (*):
—— Signature (only if this form is notified on paper) (*):
—— Date (*):
(*) Delete as appropriate.

3.4 Conformity Rights for Digital Content

If the Service does not conform to the contract (for example, missing features or persistent unavailability), you are entitled by law to remedies such as repair, price reduction, termination and refunds. No provision of this Policy limits or excludes those statutory rights.

3.5 Governing Law

The User Agreement provides for the application of the laws of the People’s Republic of China. However, pursuant to Article 6 of the Rome I Regulation, that choice does not affect the application of mandatory consumer protection provisions of the law of your habitual residence.

4. Refund Application Process

4.1 You may submit a refund request through the customer service channels published within the Service, providing your account information, order information and reason for the refund (EU/EEA users exercising the right of withdrawal should submit the statement pursuant to Section 3.3).

4.2 We will complete the review within [7] business days of receiving a complete request and inform you of the result through the customer service channels.

4.3 Approved refunds will be returned via the original payment method; the arrival time depends on the payment channel’s processing time, generally [5–15] business days.

4.4 After the refund is completed, the corresponding credits or subscription benefits will be deducted or terminated; if the credits in your account are insufficient to offset the consumed portion, we may deduct the corresponding amount from the refund.

5. Dispute Resolution

5.1 If you disagree with the refund review result, you may file an appeal through the customer service channels within [15] days of receiving the result, and we will re-examine it.

5.2 If the parties still cannot reach an agreement, the dispute will be handled in accordance with the dispute resolution provisions of the User Agreement. EU/EEA consumers are also entitled to bring proceedings before the competent courts of their habitual residence, and this right is not affected by the governing-law clause of the User Agreement.

6. Policy Updates

We may update this Policy from time to time. The updated Policy will be published within the Service and will take effect on the date stated therein; material changes will be brought to your attention by reasonable means.